Shipping policy

Last Updated: October 2026

At Prestige Medical Scrubs, we are committed to providing a smooth and reliable shopping experience. Please review the shipping information below before placing your order.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Processing time includes verifying your order, preparing your items, and preparing the order for shipment.

Orders are not processed or shipped on weekends or holidays. During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

2. Shipping Times

After your order has been processed, estimated delivery times are:

Standard Shipping: Approximately 5–10 business days
Express Shipping: Approximately 2–5 business days, when available

These are estimated delivery times only and are not guaranteed.

Delivery times may vary depending on your location, shipping carrier, supplier fulfillment, weather conditions, holidays, customs processing, and other circumstances outside of our control.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout based on the items ordered, shipping destination, shipping method selected, and applicable carrier rates.

Any available shipping options and their associated costs will be displayed before you complete your purchase.

4. Tracking Information

Once your order has shipped, tracking information may be provided by email.

Please allow 24–72 hours for tracking information to become active or update after your tracking number has been issued.

Tracking information is provided by the shipping carrier, and Prestige Medical Scrubs is not responsible for delays or inaccuracies in carrier tracking updates.

5. Third-Party Fulfillment

Some products may be fulfilled and shipped directly by third-party suppliers or fulfillment partners.

As a result, orders containing multiple products may arrive in separate packages and at different times.

The packaging, shipping carrier, and fulfillment location may vary depending on the product and supplier.

6. Shipping Delays

Prestige Medical Scrubs is not responsible for shipping delays caused by circumstances outside of our control, including but not limited to:

Shipping carrier delays
Severe weather
Natural disasters
Holidays
High shipping volumes
Customs delays
Supplier or fulfillment delays
Incorrect or incomplete shipping information
Transportation interruptions
Government restrictions or other unforeseen circumstances

If your order is delayed, please first review your tracking information and contact the shipping carrier for the most current delivery information.

7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that your shipping address is incorrect, contact us as soon as possible at:

prestigemedicalscrubssupport@gmail.com

We will make reasonable efforts to update the address before the order is processed. However, we cannot guarantee that an address change will be possible once an order has entered processing or has shipped.

If an order is shipped to an incorrect address provided by the customer, additional shipping costs may apply for reshipment.

8. Lost or Stolen Packages

Once tracking information confirms that a package has been delivered to the address provided at checkout, Prestige Medical Scrubs is not responsible for packages that are lost or stolen after delivery.

If your package is marked as delivered but you cannot locate it, please:

Check around your delivery location.
Check with household members, neighbors, or building management.
Contact the shipping carrier directly.
Contact us if additional assistance is needed.

We may work with the carrier or fulfillment partner to investigate the shipment when appropriate.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging
Any additional information requested by our support team

Do not return damaged, defective, or incorrect merchandise unless you have received return instructions from us.

Approved issues may qualify for a replacement, refund, or other resolution in accordance with our Return & Refund Policy.

10. International Shipping

If international shipping is available for your location, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These fees are not included in the product or shipping price unless specifically stated at checkout.

Prestige Medical Scrubs is not responsible for delays caused by customs.

11. Undeliverable or Refused Packages

If a package is returned to us or our fulfillment partner because it was:

Refused by the recipient
Sent to an incorrect address
Undeliverable
Not claimed from the carrier
Returned due to an incomplete address

additional shipping costs may apply if the customer requests that the order be reshipped.

Any refund issued for an undeliverable or refused package may be reduced by applicable shipping or fulfillment costs.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

prestigemedicalscrubssupport@gmail.com

We will make reasonable efforts to accommodate cancellation requests received before an order enters processing.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may be subject to our Return & Refund Policy.

13. Delivery Estimates

Shipping and delivery estimates are provided for convenience and are not guaranteed delivery dates.

Placing an order does not guarantee delivery by a specific date unless a specific guaranteed delivery service has been expressly offered and confirmed at checkout.