Refund policy

Last Updated: October 3, 2026

Thank you for shopping with Prestige Medical Scrubs. We want you to feel confident when ordering from us. Because some of our products are fulfilled through third-party suppliers and fulfillment partners, please carefully review this Return & Refund Policy before placing your order.

By placing an order with Prestige Medical Scrubs, you acknowledge and agree to the terms outlined below.

1. RETURN WINDOW

We accept eligible returns within 14 calendar days of the date your order is delivered.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed
  • Be in its original condition
  • Have all original tags attached, when applicable
  • Be returned in its original packaging, when applicable
  • Not show signs of wear, damage, stains, odors, or alteration

Items that do not meet these requirements may not be eligible for a refund.

2. HOW TO REQUEST A RETURN

Before sending anything back, customers must contact Prestige Medical Scrubs to request return approval.

Please include:

  • Your full name
  • Order number
  • Item(s) you would like to return
  • Reason for the return
  • Photos, when applicable

Do not send merchandise back without receiving return instructions from us first. Unauthorized returns may not be accepted or refunded.

Once your return request is approved, you will receive instructions regarding where and how to return your item.

3. RETURN SHIPPING

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning an item. Prestige Medical Scrubs is not responsible for merchandise that is lost or damaged while being returned to us.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Significantly different from what was ordered

please contact us within 7 calendar days of delivery.

Please provide your order number and clear photos or video showing the issue.

After review, we may provide an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.

Customers should not return damaged, defective, or incorrect merchandise without contacting us first.

5. REFUNDS

Once an approved return has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for your financial institution to process the refund after it has been issued. Processing times may vary by bank or payment provider.

Original shipping fees are generally non-refundable.

6. NON-RETURNABLE ITEMS

Certain products may not be eligible for return due to hygiene, customization, or product-specific restrictions.

Non-returnable items may include:

  • Items marked Final Sale
  • Customized or personalized products
  • Products that have been worn, washed, altered, or damaged after delivery
  • Items missing original tags or packaging when required
  • Items that show signs of use
  • Certain hygiene-sensitive products
  • Gift cards, where applicable

Product-specific return restrictions will supersede this general policy when clearly stated on the product page.

7. EXCHANGES

We do not guarantee exchanges for every item or size.

Because inventory is fulfilled through third-party suppliers, availability may change after an order is placed.

If you need a different size, color, or product, contact us before returning the original item. We will review the request and provide available options.

8. WRONG SIZE OR CHANGE OF MIND

We understand that selecting the right size online can sometimes be difficult.

If you ordered the wrong size, color, or simply changed your mind, the item may be eligible for return if it meets all return requirements and is returned within the applicable return window.

The customer is responsible for return shipping in these situations.

We encourage customers to review the product description and sizing information carefully before placing an order.

9. SALE & PROMOTIONAL ITEMS

Items purchased during promotions, sales, or special offers may have different return conditions.

If an item is designated as Final Sale at the time of purchase, it is not eligible for a return or refund unless it arrives damaged, defective, or incorrect.

10. LOST, STOLEN, OR DELIVERED PACKAGES

Prestige Medical Scrubs is not responsible for packages that are marked as delivered by the shipping carrier but are subsequently lost or stolen.

If your tracking information states that your package was delivered but you cannot locate it, please first check with:

  • Household members
  • Neighbors
  • Your building's mailroom or management
  • The shipping carrier

If necessary, you may contact the carrier directly to initiate an investigation.

11. UNDELIVERABLE OR REFUSED PACKAGES

If an order is returned to the sender because of an incorrect or incomplete shipping address, refusal of delivery, or failure to retrieve the package, additional shipping charges may apply if the customer requests that the order be reshipped.

A refund may be issued for eligible merchandise once the returned package is received and inspected. Original shipping costs are non-refundable.

12. SHIPPING DELAYS

Prestige Medical Scrubs works with third-party fulfillment and shipping providers. Delivery times may vary depending on the destination, carrier, supplier, customs processing, weather, holidays, and other circumstances outside our control.

A shipping delay does not automatically qualify an order for a refund.

If your order appears significantly delayed or tracking has stopped updating, please contact us so we can review the shipment.

13. ORDER CANCELLATIONS

Orders may begin processing shortly after they are placed.

If you need to cancel an order, contact us as soon as possible. We cannot guarantee that a cancellation request can be completed once an order has entered processing or fulfillment.

Once an order has shipped, it cannot be canceled and must follow the applicable return process.

14. POLICY CHANGES

Prestige Medical Scrubs reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

Customers are responsible for reviewing the policy before making a purchase.

15. CONTACT US

If you have questions regarding a return, refund, damaged item, or exchange, please contact Prestige Medical Scrubs through the contact information provided on our website.

When contacting us regarding an order, please include your order number so that we can assist you as efficiently as possible.

Prestige Medical Scrubs

Professional comfort. Confident care.